Each promotion has specific dates during which you must purchase and submit your information to receive your reward. Make your purchase within the dates stated on the reward claim form and be sure you mail in your completed form and original receipt before the postmark date. Try to send in your form 5-7 days before the stated postmark date to make sure the envelope is postmarked in plenty of time. The earlier the better! Please note that we are not responsible for submissions that are lost, damaged, misdirected or delayed in the mailing process.

Complete all of the information requested on your reward claim form, do not leave anything blank. If we ask for it, we need it to verify your purchase! Print clearly, preferably with black or blue ink, using block letters and numbers. The easier the form is to read, the better. Please circle the product purchase on your receipt to ensure we identify the right purchase and price paid.

Your reward claim form will list exactly what you need to purchase to receive your reward. Check for the exact product name, size, or model. The form will list the product Model Number so that you can ensure you have purchased the correct product(s). If you think you have not purchased the required product, check with the store where you made your purchase, as not all models may be eligible for the reward offer.

Check your reward form to locate any additional information that is needed. Most rewards require you to send specific proofs of purchase so don’t throw anything away! You may be required to send in original proofs, photocopies or a combination of both, so make sure you check the reward claim form for specific instructions.

If we have any questions about anything you are submitting, your photocopies may help us resolve them. This will also assist you if you need to follow-up on your reward submission. Make sure to note your offer number so that you can check your status online. Without copies of everything you sent in, it may be difficult to resolve potential issues that may occur.

Mail your completed reward claim form and any additional requirements to the address given on claim form. Make sure you provide the proper postage for your mailing, especially if you are mailing from outside the United States. Allow up to 12 weeks for your submission to be received, processed and a reward sent to your address. If it has been 12 weeks since you mailed your submission and you have not yet received your reward, click on the link called “Track Your Reward” to check on the status of your submission. Refer to our Reward Center FAQs section for additional information about specific questions.